Privacy Policy

Effective Date: August 5, 2026

At Evoke Lifestyle Experience SAPI de C.V. («Evoke,» «we,» «our,» or «us»), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.evokeclub.com.mx, communicate with our team, use our concierge services, or make inquiries regarding luxury villas, private aviation, yacht charters, memberships, transportation, lifestyle services, or any other experiences offered by Evoke.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

Full name
Email address
Telephone number
Nationality
Travel preferences
Destination requests
Passenger or guest information
Billing information
Company name (if applicable)
Special requests related to your travel or lifestyle experiences

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Website usage data
Cookies and similar technologies
Referral sources

2. How We Use Your Information

Your information may be used to:

Respond to inquiries.
Prepare personalized quotations.
Arrange luxury travel experiences.
Coordinate villa rentals.
Coordinate yacht charters.
Arrange private jet flights.
Organize concierge services.
Manage reservations.
Provide customer support.
Improve our website and services.
Send confirmations and travel updates.
Send promotional communications (only where permitted by law).
Detect fraud or unauthorized activity.
Comply with legal obligations.

3. Information Sharing

Evoke does not sell your personal information.

However, we may share information with trusted third parties only when necessary to fulfill your requested services, including:

Villa owners and property managers
Aircraft operators
Yacht operators
Chauffeur companies
Hotels
Security providers
Travel suppliers
Payment processors
Insurance providers (when requested)
Government authorities when legally required

All partners are expected to protect your information appropriately.

4. International Transfers

Because Evoke coordinates luxury travel worldwide, your personal information may be transferred to suppliers located in different countries.

By requesting international travel or concierge services, you acknowledge and consent to these transfers when necessary to provide the requested services.

5. Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze website traffic
Improve customer experience
Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website functionality may be limited.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

8. Marketing Communications

With your consent, we may send information regarding:

Exclusive villas
Private jet offers
Yacht charters
Luxury travel experiences
Evoke Membership
Events
Promotions

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites.

Evoke is not responsible for the privacy practices or content of external websites.

We encourage you to review their respective privacy policies before providing personal information.

10. Children’s Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Withdraw consent where applicable
Request information regarding how your data is processed

To exercise any of these rights, please contact us using the information below.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any modifications will become effective immediately upon posting on this page, and the «Effective Date» will be updated accordingly.

13. Information Required for Private Aviation Services

When arranging private aircraft charters, Evoke may collect additional information required by aircraft operators, aviation authorities, customs, immigration, or security agencies, including but not limited to:

Passport information
Date of birth
Nationality
Passenger manifests
Visa information (when applicable)
Customs and immigration documentation
APIS (Advance Passenger Information System) data
Emergency contact information

This information is collected solely for the purpose of coordinating your flight and complying with applicable aviation regulations.

14. Information Required for Yacht Charters

To coordinate yacht charters and maritime experiences, we may collect information including:

Guest lists
Identification documents where required
Passport information (for international itineraries)
Dietary restrictions
Medical or accessibility requests voluntarily provided
Emergency contact information

Such information is shared only with the yacht operator or service providers necessary to perform the requested services.

15. Third-Party Luxury Service Providers

Evoke acts as a luxury concierge and booking intermediary for a variety of premium services.

Depending on your request, your information may be shared with carefully selected providers including:

Private aviation operators
Yacht charter companies
Luxury villa owners and managers
Hotels and resorts
Ground transportation companies
Personal security providers
Personal shoppers
Private chefs
Event planners
Wellness and lifestyle providers

Only the information reasonably necessary to fulfill your requested services will be shared.

16. Payment Information

Payments made through our website or by invoice may be processed by authorized third-party payment providers.

Evoke does not store complete credit or debit card information on its servers.

17. Confidentiality

Given the nature of our clientele, Evoke treats all client information with the highest level of discretion and confidentiality.

Unless legally required, we do not disclose the identity, travel plans, accommodations, charter details, or personal information of our clients to third parties without authorization.

18. Luxury Concierge Services

Certain concierge requests may require us to share limited personal information with suppliers or partners to secure reservations, transportation, exclusive access, shopping services, event arrangements, or other lifestyle experiences.

Information is disclosed only as necessary to complete the requested service.

19. Compliance with Aviation and Maritime Regulations

Certain aviation and maritime operators are legally required to retain passenger information for regulatory, customs, immigration, security, or operational purposes.

By requesting these services, you acknowledge that such information may be processed in accordance with applicable local and international laws.

20. Evoke Mobile App Usage

In addition to the information described above, our Evoke mobile app collects the following data in order to provide our concierge service:

Location. If you use the emergency («Panic») button, the app requests your precise location (GPS) only at the moment of activation, in order to coordinate security assistance. We do not collect your location at any other time or on a continuous basis.

Push notifications. With your authorization, we send push notifications to your device to keep you informed about the status of your bookings, messages from your concierge, and other relevant updates. To do this, we store a device identifier linked to your account.

Concierge chat content. Messages, photos, and voice notes you send through the app’s chat are stored securely and used exclusively to coordinate and follow up on your service requests.

This information is handled with the same confidentiality described throughout this Privacy Notice and is not shared with third parties except as necessary to deliver your service (for example, aviation or security providers you engage directly).

21. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Evoke Lifestyle Experience SAPI de C.V.